Building A World Class Customer Service Department

Customer Service can either enhance satisfaction, loyalty and brand image, or it can destroy them. How often have you called customer service and were put on hold for ten plus minutes listening to elevator music and/or had a rude experience? The following provides a framework for developing a Best In Class Customer service department. 1. It starts with a vision, statement of values, defining the culture and the mission. Think of Nordstroms, what do you think of? Maybe high prices, but always

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Building A World Class Customer Service Department

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